Privacy Policy

**Privacy Policy** Last updated: 17 September 2025 1 **Introduction** Her Property Lab & Co (“we,” “our,” or “us”) is committed to your personal information and privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs). By using our website or engaging our services, consent to the practices outlined in this policy. 2. **What is Personal Information?** “Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable—whether the information is true or not and whether it is in a material form or. 3. **Information We Collect** We may collect the following of personal information: - Your name, email address, and phone number - Booking and consultation (e.g., service type, date, and time) - Property preferences location goals - Payment information (processed securely via third parties like Stripe or PayPal) - usage data via cookies, analytics tools, and online forms - Any other information you provide to us We only collect personal information that is reasonably necessary for our operations. 4. **How We Collect Information** We collect personal information when you: - Fill in forms on our website - Book a consultation or service - Subscribe to emails or - Contact us directly - Use our or digital platforms We may also data automatically via cookies and analytics tools (such as Google Analytics). 5. **How We Use Your Information** We use personal information to: - Provide buyer's agency and property consultations - Communicate with you (e.g., confirmations, reminders, updates) - Send marketing and promotional materialsonly with your consent) - Improve our services, website performance, and user experience Meet legal and regulatory obligations 6. ** of Personal Information** We do not sell or rent your personal data. We may disclose your personal information to- Third-party service providers (e.g., payment processors, email, CRM software) - Our business partners or agents (only as needed to deliver our services) - Legal or regulatory authorities, if required by law Some third parties may be located overseas. Where this occurs, we take reasonable steps to your information is handled in accordance with Australian privacy laws. . **Data Storage and Security** We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Your data may be securely on platforms such as: - Wix (website host) - Stripe or PayPal (payment processors) - Email and CRM software (for client management and communication) Despite our efforts, no method of electronic storage is completely secure. We cannot guarantee absolute security but follow best practices8. **Your Rights Access to Information** You have the right to: - Request access to the personal information hold about you - Correct any inaccurate or outdated information - Withdraw consent for marketing communications - Request the deletion of your personal information unless we are legally to retain it To exercise these rights, please contact us at: [insert email address] 9.Complaints and Contact Details** If you have concerns about how we handle your personal information wish to make a complaint, please contact us at: Her Property Lab & Co : [insert email address] Phone: [insert contact number] We aim to respond to privacy-related complaints within 30 days If you’re not satisfied with our, you may contact the Office of the Australian Information Commissioner (OA): www.oaic.gov.au 10. **Changes to This Policy** We may update this Privacy Policy from time to time. Any changes will be posted on website. We encourage you to review this policy. 11. **Consent** By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection handling of your personal information in accordance with it. **References:** - Privacy Act 198 (Cth), Schedule 1 – Australian Privacy Principles